On the afternoon of July 24, 2018, Kunshan Chuanna Hydraulics came to a door-to-door customer via the website.

It is understood that the customer searched through Baidu: "Domestic excavator parts" found Chuanna. On the Baidu map of Chuanna's domestic excavator parts official website, he drove directly from Shanghai Pudong to the physical store, indicating that he needed to buy Kawasaki. For hydraulic pumps and Kawasaki multi-way valves, Mr. Zhang, the business manager of Chuanna, after inquiring about the system, determined that the customer wanted this accessory. The customer asked directly: I only need the hydraulic pump part. If you can’t sell it alone, I won’t consider it. .

In conversations with customers, I learned that the customer had asked the Kawasaki agent for the price before he came, but the agent's operation is relatively rigid and only willing to sell the assembly.

So we quoted the customer and said: The assembly will give you 9,000 yuan, and the single reducer will be 6,500 yuan. After hearing this, the customer was surprised and thought he had heard the wrong price because the sales price of the assembly at the agent was 12,600 yuan.

After a few minutes of brief exchanges with the customer, they reached an agreement. Chuanna is willing to help the customer reduce the cost of equipment. The customer stated that considering the price difference between Chuanna’s accessories and the agent's price by about 40%, if you sell it alone, then other parts It is difficult to sell, indicating that I am willing to pay 500 yuan more to compensate for the other half of the cost of accessories, and finally sold at a price of 7,000 yuan.

Afterwards, the salesman issued a delivery order, and the warehouse staff quickly finished packing and helped the customer to load the truck. The customer said before leaving: You must look for Chuanna Hydraulics when buying domestic excavator parts. Your service attitude is appropriate and good, and sales are very sensitive. Chuanna said: This is what we should do.

Chuanna domestic excavator accessories copyright: www.acgway.com